Delivery
Where do you ship?
We ship across the United Kingdom (England, Scotland, Wales and Northern Ireland).
How long will my order take?
Orders are typically dispatched within [X] working days, with UK delivery usually taking [X] working days after that. You'll get a tracking link by email as soon as it's on its way.
How much is delivery?
Delivery is free on all UK orders over £30. Below that, a flat rate of £3.95 applies.
Can I track my order?
Yes — you'll receive a tracking link by email once your order ships. You can also use our Track my order page.
Why might items arrive separately?
We work with trusted specialist suppliers, so if you order several items they may occasionally arrive in more than one parcel — at no extra cost to you.
Returns & Refunds
What's your returns policy?
If you change your mind, you have 14 days from receiving your order to let us know, and a further 14 days to send it back (unused and in its original condition). See our Returns & Refunds page for the full details.
How do I return something?
Email us at [support email] with your order number and we'll guide you through it.
My item arrived damaged or faulty — what now?
We're sorry! Email us within 48 hours with a photo and your order number and we'll sort a replacement or refund straight away.
Products & Sizing
How do I choose the right size (beds, harnesses)?
Each product page has a size guide — measure your pet as shown and pick the size that fits. Not sure? Message us and we'll help.
Are your products safe for my pet?
We choose products we'd use for our own pets. As with any pet product, supervise play and check items regularly for wear. Please supervise heavy chewers.
Are the calming products a medical treatment?
No. Our calming beds, blankets and similar items are comfort aids, not medical products. For health concerns, please speak to your vet.
Orders & Payment
What payment methods do you accept?
All major cards and popular wallets (Apple Pay, Google Pay) via secure checkout. Prices are shown in GBP (£).
Can I change or cancel my order?
If it hasn't shipped yet, email us quickly at [support email] and we'll do our best.
Who am I buying from?
Petsclever is operated by [BV legal name], KvK [number], VAT/BTW [number], registered at [NL address].
Contact
How do I get in touch?
Email us at [support email] or use our Contact page. We aim to reply within 1 working day.